Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino we haven't covered yet? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we can actually help with.
How to reach us
The best way to get in touch is by email at [email protected]. Include as much detail as you can — the name of the casino, the page you're referring to, or a screenshot if it's relevant — so we can look into it properly. We read every message and aim to reply within a few working days, though it can take longer during busy periods.
What we can help with
- Review accuracy — if a bonus term, wagering requirement or payment method listed on one of our pages looks out of date, let us know and we'll check it against the operator's current terms.
- Site suggestions — if you think a brand deserves a place among the casinos not on Gamstop we cover, tell us why. We can't guarantee inclusion, but every tip gets read.
- General feedback — praise, criticism, typos, broken links, anything that helps us keep the site useful.
- Corrections — if you've spotted a factual error anywhere on commonculture.org.uk, this is the fastest way to get it fixed.
What we can't help with
We're an independent comparison site, not a casino operator, payment processor or regulator. That means a few things fall outside what we can do:
- We can't access, close or manage your account at any casino listed on this site — that has to go through the operator itself.
- We can't process withdrawals, refunds or bonus disputes. Those are matters between you and the casino, or, if licensed, its regulator.
- We can't offer financial, legal or gambling-addiction advice. If you're concerned about your own play or someone else's, our Responsible Gambling page has practical steps and support options.
Before you write in
A lot of common questions are already answered elsewhere on the site. If you're trying to work out which operator suits you, our guide to non Gamstop casinos in the UK covers how we rate and rank sites, along with games, bonuses and payment methods. If you want to know more about who writes and maintains commonculture.org.uk, that's covered on our About Us page, and our Terms and Conditions set out how the site itself operates.
A note on self-exclusion enquiries
If you've self-excluded through Gamstop and are asking us how that scheme interacts with the casinos on this site, we're happy to point you to the relevant information we already publish, but we can't advise on individual circumstances or make decisions on your behalf about whether to gamble again. That choice, and the responsibility that comes with it, sits with you. Anyone contacting us on this topic should be aged 18 or over, in line with the minimum age for gambling in Great Britain.
Response times and what happens next
Most enquiries get a reply within a few working days. Corrections to factual details in our reviews are usually the quickest to action, since they just need verifying against the operator's published terms. Suggestions for new sites take longer, since they go through our normal research process before anything changes on the page. We don't promise a specific turnaround, but every email is read by a real person, not a bot.